Trust is based on the principle of reciprocity which binds society together. In value exchange trust occurs when we receive something, based on the “perception” or “feeling” that we are receiving what we expect.
From the emotional stand point we feel trust, when we expose our vulnerabilities to others, believing they will not take advantage of our openness. There are some emotions we associate to trust: companionship, friendship, love, agreement, relaxation, comfort.
“Trust means being able to predict what other people will do and what situations will occur. If we can surround ourselves with people we trust, then we can create a safe present and an even better future”.
The “golden rule”, “Do unto others as YOU would have them do unto YOU” is a simple and great formula for creating trust. Trust is a mental and emotional state which can not be measured directly. Barbara Mitzal points out that trust, makes social life predictable and creates a sense of community and makes it easier for people to work together.
Individuals and organizations must build trust to become successful. We build trust by doing something kind, helpful or useful for somebody else everyday.
We must have a helpful attitude: To succeed as individuals and organizations we must find ways to help others solve their problems or give them something they need.
Whether as individuals or organizations it is better to be “green and growing” and embrace a lifelong learning experience to become more competent every day.
We must make decisions, whenever we decide we move forward, and by deciding we learn to take better and better decisions to help others and ourselves. Even bad decisions are better than indecision, because the later paralize and endanger the general purpose of going forward and becoming better individuals and organizations.
For the achievers of this world mistakes are learning lessons. We should be ready to trust our guts and our intuition. There should be a match between what we talk and do, which is called congruence, which is crucial to build trust and maintain it.
Our integrity should be unquestionable. The Us Military Academy, West Point code of honor reads: “I will not lie, cheat or steal, nor tolerate those who do”. Successful living means doing the harder right than following the easier wrong.
Communication is trust building. Great leaders communicate often and well. When a child is told to do something, they frequently ask ¿why? Adults are no different. We want to know why we have to do something or why we go in one direction or another. We should state our intent clearly and repeat it in such a way we are not misunderstood.
It is emotionally intelligent to take full responsibility for what we do and where we are, without excuses or rationalization. Charles Swindoll said: “10% of success in life is what happens to YOU; 90% is what you do with what happens to YOU.
It is emotionally intelligent to admit when we do not know something, and follow the expert guide of those who are more knowledgeable in areas we are not very competent. Great leaders empower others by delegating without abdicating the final responsibility.
Trust is FAITH and the enemy is doubt. Let´s fill our mind with thoughts of faith, confidence, hope, charity and positive experiences. We must build that shared belief that we can depend on each other to achieve a common purpose.
Life is about building relationships which requires the building of trust. We are used to have the expectancy that we can rely in the words of others. Trust and relationships are built through integrity and consistency in our relationships.
To be successful with our teams we need mutual trust, shared values, an inspiring vision, complimentary skills and lead people by placing trust in people.
To build trust and good relationships we have to learn to listen. A conversation is a relationship and effective communication is paramount to building relationships and influencing people.
The most important single ingredient in the formula of success is knowing how to get along with people. And the most important and closest relationship is the relationship with ourselves. We have to coach, love and care for us for what we are and for what we want to become.
Jose Damaso Ramon – About the Author:
Jose Damaso Ramon
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